STREAM HELP

Question: Help! My stream isn't working...
Answer: First of all, make sure you have the newest versions of Flash and JavaScript installed on your internet browser. Also, disable any pop-up blockers like "AdBlock Plus".

Here is a brief troubleshooting checklist:

  1. Update/Install Java
  2. Update/Install Flash
  3. Disable Pop-up/Ad-Block Plugins
  4. Update to the most recent version of your internet browser. In your browsers toolbar, go to "Help" and select "About". Your browser will tell you if you are up to date.

 

Question: Does your stream play on Windows and Mac?
Answer: Yes! You'll find complete instructions below.

Question: Will your stream work with browsers other than Internet Explorer?
Answer: Yes!

For user's of non-Internet Explorer browsers, like Firefox, Opera and Safari who have problems listening to the stream using the player built into our website can also open our streams directly in any Windows Media Streaming-capable program (Windows Media Player, QuickTime, VLC), just follow the instructions below.

Question: I click on the "Listen Live Now" button but nothing happens and I don't hear anything, what should I do?
Answer: When you click on the "Listen Live Now" button the streaming player should open, if it does not, your web browser's pop-up blocker is probably preventing it from launching. Just temporary disable your pop-up blocker or allow pop-ups for PennsPeakRadio.com to listen!

Question: Why is there a delay between your online stream and what I hear on Channel 80?
Answer: Before audio makes it to the Internet it must be processed, converted into data, and compressed - when the audio is played back on your computer, the data must be uncompressed and converted back into audio, which causes some of the delay. Additional delay is caused intentionally, allowing your computer to "buffer" the stream, which helps the stream playback smoothly even if the connection is temporarily disrupted.

Question: I've emailed you a question/comment/complaint about the stream and I haven't heard back from anyone yet. Why not?
Answer: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. We value all feedback and we try to get back to everyone as soon as we can!

 

Stream Requirements:

  • Windows Media Player version 9 or higher (or compatible)
  • a JavaScript and ActiveX compatible browser

 

Listening Instructions:

Most users will prefer using the stream player built into our website, you can open it by clicking on the "Listen Live Now" button in the left hand column near the top of the every page.

If you have problems using the built in stream player you can open the stream directly in Windows Media Player or another compatible program. Note: simply clicking on one of the URLs below will open the URL with your computer's default media player which will also work for many users.

The default stream URL is:
http://streamdb2web.securenetsystems.net/v4/index.cfm?stationCallSign=PPRADIO1&relocateURL=true

You can copy and paste this URL into any program you have on your computer which is capable of playing back streaming Windows Media Audio v9.

 

TIP

Spyware and viruses can affect your overall computer performance and dramatically slow down your Internet connection, which could make listening to streaming audio impossible.

Keep your Windows-based computer spyware and virus free by making sure you always have the latest Windows updates installed and by using spyware and virus detection/removal tools regularly.

 

HELP

After reviewing the Stream FAQ if you are still experiencing difficulty, feel free to contact the technical department for help! Just click here.

 

 

  • info@pennspeakradio.com
  • 610-826-9668
  • 610-826-9717

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